Each job is different. At the technicians’ discretion, we will move items that can safely be moved and put them back in place on protective tabs. Items that are generally moved by our technicians include: sofas (excluding sectionals), chairs, coffee tables, and end tables; all breakable items must be removed from these items before our arrival. Several items will not be moved, including but not limited to: beds, dressers, entertainment centers, pianos, pool tables, or other fragile furnishings.

These stains are commonly referred to as filtration or draft stains. These are caused by the dirt and dust settling around the edges of the room where there is little to no traffic. We will do our best to remove them fully during the first cleaning. However, depending on the severity and length of time between professional cleanings, they may not be fully removed. At a minimum, these stains will be lessened in appearance and will continue to lift after each professional cleaning.

We cannot guarantee that all spots or stains will be removed from your carpets. There are some substances that can permanently discolor carpet fibers, such as bleach, red dyes, and oil. Other factors can affect stain removal, such as age and material of the carpet, age of the stain, products used to clean the stain previously, and source of the stain. During the initial walkthrough, our technician will try to determine the likelihood of specific spot removal and let you know the expected outcome. Most spots do come out with our carpet cleaning process, but if some do not, their appearance will at least be lessened.

Although we do our best to remove most spots from the carpet, sometimes you may notice the spots reappearing during the drying process. This is referred to as wicking; this happens when a substance is removed from the carpet pile, but comes up from the carpet backing as it dries. Unfortunately, since we cannot see through to the carpet backing and pad, we cannot guarantee this will not happen. If you do have spots that wick back up to the surface after the carpets have dried, we recommend using a damp towel to see if it will transfer through blotting with just water or water and white vinegar. If that does not work, we recommend using a drop of our Home Pro Spotter and attempt to blot it up with that. If you are unsure how to best tackle it, give us a call before using any store-bought products, as those can cause the stain to get worse or set permanently.

Each job is unique, and our technicians take their time to explain our process to you and to ensure the most thorough cleaning. On average, you can expect the cleaning crew to be on location for about 2 hours for smaller jobs (500 sq. ft. or less), 3-4 hours for mid-sized jobs (600-800 sq. ft.), or 4-5 hours for larger jobs (900+ sq. ft.). If there are special requirements for your job, such as extended setup or pet damage, please allow for an extra hour or so. If you need to leave during our visit, we are insured and bonded and can lock up your home once we are finished. If you have any special time constraints, please let our office staff know at the time of scheduling.

Once your cleaning has been completed, your carpets will be damp to touch, not soaking wet as with some other companies. They will typically be completely dry in about 4-6 hours, depending on if pet treatments were need and the humidity level. The cleaned areas can be used immediately after cleaning, but we recommend wearing the shoe covers left behind by our crew. and placing towels or area rugs where wet carpets meets hard surfaces. You can also speed up the drying process by using floor or ceiling fans to help air circulation.

CLEAN Choice specializes in pet urine and odor removal. For carpeted areas, we use a UV light and HydroSensor (as necessary) to pinpoint the location of urine and bacteria in your carpets. Once we have identified these areas, they are treated with bio-enzyme injections to start breaking down the bacteria and encapsulating the odor. After the rest of the carpets have been cleaned, we treat every area with an additional bio-enzyme disinfectant to ensure that every square inch of your carpet is treated for bacteria and areas of pet damage have been treated a second time.

First, we identify the location and severity of pet damage using a high-intensity UV light and HydroSensor. Once we have completed our inspection, we will discuss your best options for removing the urine and source of odors. These include:

• Pad Injections (most common): We will apply an organic bio-enzyme to each bacteria site for 15-30 minutes before extraction to ensure maximum bacteria kill and odor encapsulation. This process is only used for carpeted areas and area rugs.
• Odor Block Seal (concrete only): We will steam clean the entire concrete floor surface and then apply our Odor Block Seal to the entire surface to ensure odors can no longer escape the porous floor once the sealant has cured.
• Carpet & Pad Removal (extreme cases): In the most extreme cases, the carpet and pad may need to be completely removed and disposed of properly. The subfloor is then treated with our organic bio-enzyme disinfectant; if the subfloor is damaged or warped, replacement may be necessary.

Unfortunately, we cannot guarantee full odor removal from carpets, as we are only able to see and treat the surface pile. We will do our best to fully saturate the area so that hopefully the treatment will seep further down into the carpet backing and pad. However, without pulling the carpet up, we are unable to assess the full extent of the damage beyond the carpet pile. If you opt to have the carpet and pad fully removed or the application of our Odor Block Seal, we do guarantee that no further odors will come from the treated areas.

With our in-plant area rug cleaning facility, we are often able to remove all or most of the urine from your rugs. We submerge the rugs in a water bath to allow water to flow freely through the fibers and remove as much urine as possible. In some instances, such as tufted rugs, we are not able to fully remove the urine and/or odor, as it is likely in the glue that holds the backing to the rug fibers. In this case, we recommend having the backing and glue removed and replaced. Call for more information and pricing.

All of our products are eco-friendly and non-toxic. The products used specifically for area rug cleaning are all CRI-, IICRC-, and WoolSafe-certified. We also have several products specific to the different materials used to construct your rug and to treat specific stains. We only use the safest and most quality products when handling your valued rugs.

Depending on use and how much traffic your rugs see, they should be cleaned every 6 to 12 months for higher-traffic rugs or every 2-3 years for rugs that are not as heavily used. Light-colored rugs or rugs made from soil-resistant fibers, such as silk, may require more frequent cleaning. If you’re not sure if it’s time to bring your rug in, here’s a good way to tell: If it still looks soiled after vacuuming, it’s time to have it professionally cleaned.

We clean just about any rug you can think of. Whether it’s a treasured family heirloom or a mass-produced one that you picked up at the store, you can trust our team to provide the best possible cleaning. We specialize in cleaning the following types of rugs: Oriental, Persian, Karastan, Chinese, tribal, Turkish, Indian, Pakistani, kilims, dhurries, flokati, shag; handmade, handwoven, machine-made, tufted, hand-tufted, braided, hand-hooked, flat-weave, tapestries, needlepoints; wool, natural fiber, synthetic, wool/silk blended, olefin, polypropylene, cotton, viscose, silk, cowhide, and more!

In-plant cleaning is the safest and most recommended method to clean fine area and Oriental rugs. With in-plant cleaning, we can completely submerge the area rug to remove as much dirt and debris as possible from the pile. In-plant cleaning is a much more thorough cleaning as we are able to soak and clean the top, bottom, and “inside” of the rug. In-home cleaning is much more limited and strictly a surface level cleaning. We are limited with how much moisture we can use, since we need to protect the floors underneath and around the rug. Depending on the construction and material of your area rug, in-home cleaning may not be an option, as our equipment may be too powerful and could potentially damage the rug.

It typically takes two weeks from start to finish when having your area and Oriental rugs cleaned in-plant. Extra time may be needed if you have opted to have repairs made to your rug. Our Master Rug Cleaner will provide you with a more accurate timeline after he has completed his initial inspection. If you need your rugs back by a specific date, please let our office staff know at the time of scheduling so we can attempt to meet your timeframe.

We offer informal verbal appraisals, or opinions of value, at no charge. If you would like a formal written appraisal, there is a fee depending on how many rugs are to be assessed and appraised. Please contact our office for more details and pricing.

In most cases, yes, but depending on the severity, more aggressive measures may need to be taken. Odors related to soiling and/or urine will be removed when the source is removed, but with tufted rugs, the source can actually be the adhesive backing. Cleaning alone will not remove any odors trapped in or caused by the breakdown of the adhesive backing. The only way to ensure full odor removal is to remove the existing backing and glue and replace it with new. Our Master Rug Cleaner can go over this option and pricing at the time of pickup or drop-off.

We can safely treat your rug for moth infestation and kill any lingering eggs and bacteria. Your rug will be treated with a specially designed moth disinfectant before and after the cleaning process to ensure all moth larvae and waste has been thoroughly killed and removed from your rug. If damage has occurred from the moth infestation, our Master Rug Cleaner will go over your repair options with you.

Over time, fringe on the ends of your rug can be worn down, torn, or discolored. There are several options that can help fix this, from removal or replacement to re-securing the existing fringe back to the rug. If your fringe is discolored, re-coloring may be an option as long as the fringe is not dry rotted or bleached. Our Master Rug Cleaner will take a look at your specific damage and suggest his best course of action for preserving your rug.

Holes can be re-woven, creating new fabric to fill the empty place. It’s highly skilled and labor-intensive work, but the best results are undetectable. As this is a labor-intensive repair, the cost may not be worth it for your specific rug. If you would like a more economical repair, we can secure-stitch the edge of the hole to ensure that further fraying or unraveling will not occur. Our Master Rug Cleaner will inspect the damage and provide the best course of action based on the age, style, and value of your individual rug.

Wear is more difficult to repair than damage. Large threadbare areas can’t be repaired the same way a hole can be re-woven or a tear can be sewn closed. The restoration trade uses techniques to conceal wear and restore fabric when possible. Fiber can be added to worn areas using “flat stitching” and low-pile re-knotting techniques. The restoration needed to correct wear can be very costly, so our Master Rug Cleaner will provide his opinion based on the value of your rug to help you make the most informed decision possible.

Tufted rugs lose their stability when the glue breaks down over time. The solution is to reinforce the backing with new glue to give the rug back its structure and strength. When re-gluing the back, we also recommend replacing the cotton backing to further help your rug’s stability and longevity.

If you would like to store your rug or are moving an extended distance, we recommend purchasing our Tyvek rug wrap. This material allows the rug to “breathe” while keeping out moisture, dirt, and other debris. Call our office for more details and pricing.

We can clean the following upholstery: microfiber, performance fiber, cotton, linen (at technicians’ discretion), and more. Due to fabric restrictions, we are unable to clean satin or velvet upholstery. For more information, click here.

In most cases, linen upholstery can be cleaned, but it does not have great bounce-back ability. Cleaning may not make any visual improvements or, in some cases, it can make the fabric look worse. We recommend sending us a photo so our operations manager can assess and we can provide you with an expected outcome before the work is scheduled.